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SHIPPING & DELIVERY

SHIPPING AND DELIVERY INFORMATION 

 
Delivery
  • Delivery is FREE for orders $500 & up. A $10 Fee is charged for orders under $500
  • Returns for all orders are complimentary
  • All items are dispatched from our Sydney design studios within 7-10 days of order
  • Australian domestic orders, please allow 7 - 10 days for delivery International orders, please allow 14 - 21 days for delivery
  • All orders are shipped to the customer Delivered Duty Paid (DDP)
Returns
  • Customers who have made a purchase from our online store have 14 days from the time of receiving your item/s to make a return.
  • The price of returning item is complimentary
  • To initiate a return all you need to do is fill out the information in the form below & we will send you paperwork and your return label.
  • Full priced items purchased online are eligible for a refund, credit note or exchange. Exclusions apply.
  • We do not offer refunds on any sale items purchased with a discount, either singular or combined which amount of 50% or more of the original price of item, unless item is deemed faulty, in which case customer will be provisioned a store credit upon return
  • Sale & discounted items purchased can be returned for a store credit
  • Items purchased with 'TRY ON' must be returned within 4 days of receipt of order delivery.

  

For Returns Please Follow Instructions Below 

You can also send us an email by Clicking Here

 

 

To Make A Return Fill Out Form

RETURNS FORM

To Action A Return Please Fill Out Information Below

We Will Send You A Reply With Your Paperwork Within 24 Hours

TRY BEFORE YOU BUY
Try up to 3 items
Home try-on
 
1 item added to cart
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 4 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A 15 restocking fee is payable if all items are returned.